dew88 Casino & Sportsbook Data Care

This page describes what we collect when you use dew88 and how we keep that data protected. Our data practices balance your privacy with our regulatory and operational needs. We collect only information necessary to verify your identity, process deposits and withdrawals, detect fraud, and comply with local law.

We at dew88 do not sell your personal data to third parties for marketing purposes. We share information only with payment processors, compliance partners, and law-enforcement agencies when legally required. Your data may be stored on servers located outside your jurisdiction, subject to encryption and access controls that we maintain.

This policy applies to all account holders on dew88's platform, regardless of location. If you have questions about how we handle your data, contact our support team.

What Data We Collect on dew88

We collect personal information during account registration and ongoing use of dew88. This includes:

Registration data: your email address, chosen username, password, mobile number, and date of birth.
Identity verification documents: government-issued ID (passport, national ID card, or driving licence), a recent selfie, and residential address confirmation.
Payment information: details of the e-wallet accounts (DANA, e-wallet, mobile banking, local payment, online payment) or bank virtual accounts (e-wallet, mobile banking, local payment, online payment, e-wallet) you link to your dew88 account.
Activity logs: records of your deposits, withdrawals, wagers, game sessions, and login history.
Communications: any messages you send to our support team via live chat, email, or contact form.
Device and browser data: IP address, device type, operating system, and browser cookies (described below).

We do not collect biometric data beyond a selfie used for identity verification. We do not track your location beyond what is disclosed by your IP address or account registration address.

Note: You are responsible for keeping your password confidential. We recommend enabling two-factor authentication (SMS or email verification) in your account settings.

How We Use Your Data on dew88

We use the information we collect for the following purposes:

Account management: creating and maintaining your account, processing deposits and withdrawals, and resetting forgotten passwords.
Identity verification: confirming your identity before your first withdrawal to comply with anti-money-laundering (AML) regulations.
Fraud detection: monitoring for suspicious activity, duplicate accounts, and unauthorized access attempts.
Game settlement: calculating wagers, determining winning bets, and applying promotions (welcome bonus, weekly cashback, tier bonuses).
Compliance: responding to regulatory requests from authorities in jurisdictions where we operate.
Customer support: responding to your inquiries via live chat, email, or contact form.
Service improvement: analyzing usage patterns to improve our platform, game offerings (Liga 1, Piala AFF, live-dealer tables, slots), and payment methods.

We do not use your data for direct marketing unless you explicitly opt in. We do not share your data with third-party advertisers.

Third-Party Data Processors and Storage

We engage third-party service providers to support our operations. These include:

Payment processors: companies that facilitate deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank virtual accounts.
Identity verification partners: vendors who help us verify government-issued IDs and confirm residential addresses.
Cloud hosting providers: companies that host our servers and database infrastructure.
Analytics services: tools that help us understand platform usage and game popularity.

Our servers may be located outside your jurisdiction. Data transferred across borders is protected by encryption (SSL/TLS protocols). We require all third-party processors to sign data-protection agreements committing them to the same confidentiality and security standards we maintain.

Legal compliance: We may disclose your data to law-enforcement or regulatory authorities if required by law. We will not notify you of such disclosures unless legally permitted to do so.

Your Rights Regarding Data on dew88

Depending on your jurisdiction, you may have rights to:

Access: request a copy of the personal data we hold about you.
Correction: ask us to correct inaccurate or incomplete information.
Deletion: request deletion of your data (subject to legal retention requirements).
Restriction: ask us to limit how we use your data.
Portability: request a copy of your data in a portable format.

To exercise any of these rights, contact our support team with "Data Request" in the subject line. We will respond within standard service hours (typically 9 a.m. to 6 p.m. Jakarta time, Monday to Sunday). Some requests may require additional verification before we process them.

Cookies and Tracking on dew88

Our platform uses cookies to improve your user experience. Cookies are small text files stored on your device that help us:

Remember your login status so you don't need to re-enter credentials on every visit.
Store your language and timezone preferences.
Track which games (Liga 1 betting, live-dealer blackjack, Aviator slots) you view most often.
Prevent fraud by detecting unusual login patterns.

We use both session cookies (deleted when you close your browser) and persistent cookies (stored for up to one year). You can disable cookies in your browser settings, but this may limit functionality on dew88.

We do not use third-party cookies for cross-site tracking or targeted advertising outside our platform.

Data Retention and Deletion on dew88

We retain your data as long as your account remains active. If you request account closure, we retain core transaction data (deposits, withdrawals, bets) for a minimum of seven years to comply with anti-money-laundering regulations and tax authorities. Personal data (email, phone number, address) is deleted or anonymized within 90 days of account closure, unless we are legally required to retain it longer.

If your account has been inactive for 12 months, we may delete associated data. We will attempt to notify you via email before permanent deletion.

Security Measures on dew88

We at dew88 protect your data using industry-standard security practices:

All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security).
Passwords are hashed using modern cryptographic algorithms; we do not store passwords in plain text.
Access to your account data is restricted to authorized dew88 staff members who have signed confidentiality agreements.
We conduct regular security audits and penetration testing to identify and patch vulnerabilities.

Despite these precautions, no security system is completely risk-free. We are not liable for unauthorized access resulting from your own negligence (e.g., sharing your password or using public Wi-Fi without a VPN).

Jurisdiction and Contact for Privacy Concerns

dew88's services are available only where local law permits. Our data practices comply with the laws of jurisdictions where we operate. If you believe we have mishandled your data, contact our support team at the email address listed in your account. You may also escalate complaints to your local data-protection authority (e.g., Jakarta's data commissioner for users in that region).

We update this privacy policy periodically to reflect regulatory changes or operational improvements. Continued use of dew88 after an update constitutes acceptance of the revised policy. Major changes will be communicated via email to your registered account address.